Hibazzi Support
Whether it is your account, payments, betting, or games — select a category below for help or reach out to us directly.
Help by Category
Select a category that matches your issue — each section includes a detailed step-by-step guide.
How to Deposit via bKash, Nagad, and Rocket
How & How Fast to Withdraw Your Winnings
Password, Profile & Security Settings
How to Place Bets and Understand Odds
Bonus Eligibility Conditions and How to Use Your Bonus
Two-Factor Authentication & Account Security
App Download, Installation & Troubleshooting
Set Your Limits & Support Center
Use the options below to get direct assistance.
Step by Step
Log in with your mobile number and password. If 2FA is enabled, enter the OTP code when prompted.
Click "Deposit" in the top-right corner of your dashboard or navigate to the "Transactions" page and select the Deposit option.
Choose bKash, Nagad, or Rocket — whichever is most convenient for you. Starting from a minimum of ৳500.
Enter the amount you wish to deposit. Send money to hibazzi's designated number via bKash Send Money, then copy the Transaction ID and paste it into the form.
Your balance is usually updated within 3–10 minutes. You will receive an SMS or email notification.
Tips: Do not miss the bonus offer at the time of deposit — a 100% bonus is available on your first deposit.
Contact Us
If the guide does not resolve your issue, our support team is always ready to help.
The fastest way to get help. Average response time is just 2 minutes. Chat with our support team in Bengali.
🟢 Online NowSend us an email for more detailed issues. You'll typically receive a reply within 3–6 hours. Screenshots can be attached.
📧 support@hibazzi.netCall us directly for urgent issues. A dedicated helpline number is available exclusively for VIP members.
🕐 9 AM – 11 PM
If you're new to online betting or casino games, you probably have a lot of questions — how to make a deposit, where to find bonuses, how long withdrawals take. At hibazzi, we've brought all those answers together in one place so you don't have to keep reaching out to support every time.
The hibazzi Help Center works across three levels. The first is this guide page, where you'll find detailed explanations of all common topics. The second is live chat, where our trained Bangla-speaking support agents are available around the clock. The third is email and phone — reserved for more complex or financial matters.
A common issue is when users complete a deposit but their balance does not update. In most cases, this happens because the Transaction ID was not entered. After sending money via bKash or Nagad, you must copy the Transaction ID and paste it into the deposit form. Without it, our system cannot match the payment. Keeping this one step in mind will prevent 90% of deposit issues.
Withdrawals are another common concern. hibazzi charges no processing fee for withdrawals, and funds are typically delivered to your bKash or Nagad within 5 to 15 minutes. However, your first withdrawal requires a completed account verification. Once verified, all future withdrawals will be quick and hassle-free.
Hibazzi takes account security seriously. Make sure two-factor authentication (2FA) is enabled. Our system automatically locks your account and notifies you if a login attempt is detected from an unrecognized location or device. If you are ever unable to access your account, contact us via Live Chat — after identity verification, access will be restored within 24 hours.
One of the standout features of the hibazzi Help Center is full support in Bengali. Many users struggle with technical support in English — that is not a problem here. Our support agents resolve issues in the language Bangladeshi users are most comfortable with.
FAQ
Chat with us on Live Chat — in Bengali, right now.