How and where can I contact hibazzi for support — and what hours are they available?

There are three ways to contact hibazzi: 1. Live Chat (Fastest): Once logged in, you'll see a chat icon at the bottom right of the screen. You'll typically receive a response in English within 2–5 minutes. This service is available 24 hours a day, 7 days a week. 2. Email: support@hibazzi.net — Best for complex issues or sending documents. We typically respond within 12–24 hours. 3. Help Center: Answers to common questions are already available here — you'll often find a solution without needing to contact us. For specific privacy requests such as data deletion or download, please use privacy@hibazzi.net.

Can I play hibazzi directly from a mobile browser, or do I need to install a separate app?

Yes, you can play hibazzi directly from your mobile browser without a separate app — and the experience is almost identical to a native app. hibazzi.net is built with a fully mobile-responsive design and runs smoothly on any modern browser, including Chrome, Firefox, Samsung Internet, and Safari. Android Users: Open hibazzi.net in Chrome, tap the menu (three dots), and select "Add to Home Screen." This creates a shortcut that looks and feels just like a native app. iPhone Users: Open in Safari, tap the Share button (box with an upward arrow) > "Add to Home Screen". Dedicated Android and iOS apps are in development and coming soon. In the meantime, you can access all features right now through your browser.

hibazzi | Privacy Policy — How We Handle Your Data

1Introduction

Hibazzi ("we", "hibazzi.net") is an online betting and gaming platform. We place the highest priority on protecting the personal information of our users ("you", "members").

This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your information. It is written in plain language so every member can easily understand it.

Please Note: By visiting or using hibazzi.net, you are considered to have accepted this policy.

2What Information We Collect

2.1 Information You Provide Directly

Full name and date of birth (collected at registration).
Mobile number and email address.
National ID number and photo (collected during KYC verification).
Mobile banking numbers (bKash, Nagad, Rocket) — for payment processing.
Information submitted via support chat or email.

2.2 Data Collected Automatically

Device information (model, operating system, browser type).
IP address and approximate location.
Session logs — how long you spent and where on the site.
Betting and gaming history.
Cookies and similar tracking technologies.

Please Note: We never store your full payment PIN or password — only the last few digits are retained for verification purposes.

3How We Use Your Information

Hibazzi uses your data exclusively for the following purposes:

Purpose	Explanation	Legal Basis
Account Management	Login, Profile & Security	Contract Performance
Payment Processing	Deposits & Withdrawals	Contract Performance
KYC Verification	Identity & Age Verification	Legal Obligation
Fraud Prevention	Unusual Activity Detected	Legitimate Interest
Customer Support	Issue Resolution & Chat Support	Contract Performance
Platform Improvements	Usage Pattern Analysis	Legitimate Interest
Marketing	Offers & Notifications (with consent)	Consent

4Data Sharing Policy

Hibazzi never sells your personal information. However, in certain circumstances, we may need to share it with trusted third parties:

4.1 Authorized Third Parties

Payment Processors: bKash, Nagad, Rocket — solely for processing transactions.
Game Providers: Evolution, Pragmatic Play, and others — minimal data shared solely for game operation.
KYC Service Providers: Authorized institutions for identity verification.
Legal Authorities: Upon a valid order from a court or regulatory authority.

Our Commitment: Your data will not be shared with any party beyond those listed above — not with advertising companies, data brokers, or unrelated businesses.

5Security Measures

Hibazzi uses industry-standard technologies and practices to keep your data secure:

256-bit SSL/TLS Encryption: Every data transfer is encrypted.
Firewall Protection: Prevention of unauthorized access to our servers.
Two-Factor Authentication (2FA): An extra layer of security.
Regular Security Audits: Periodic audits conducted by third-party specialists.
Restricted Access: Only authorized personnel have access to specific data.
Data Masking: Sensitive information (such as payment numbers) is partially masked.

That said, no one can guarantee absolute security. Please keep your password private and stay alert — avoid clicking on suspicious links.

6Cookie Policy

Hibazzi uses cookies on its website. Cookies are small data files stored in your browser that help the site function more effectively.

6.1 Types of Cookies

Essential Cookies: Login state and security tokens — these cannot be disabled.
Performance Cookies: To understand which sections of the site are used most (anonymous data only).
Functional Cookies: To remember your language preference and theme settings.
Marketing Cookies: To show you relevant ads — you can opt out of these at any time.

How to Disable Cookies Go to your browser Settings > Privacy > Manage Cookies to disable non-essential cookies. Note that disabling essential cookies may cause some features to stop working.

7Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

Account Information: For the duration of active account + an additional 5 years.
Financial Transaction Data: 7 years (legal requirement).
KYC Documents: 5 years from the date of verification.
Chat Support Logs: 1 year.
Cookie Data: Up to 13 months.

After the retention period, data is automatically deleted or anonymized.

8Your Rights

You have the following rights regarding your personal data on hibazzi:

Right to Access

You can view the information we hold about you.

Right to Rectification

You can correct any inaccurate information.

Right to Erasure

In certain cases, you may request that your data be deleted.

Right to Restrict Processing

You can restrict certain uses of your data.

Right to Portability

You can download a copy of your data.

Right to Object

You may opt out of your data being used for marketing purposes.

To exercise these rights, privacy@hibazzi.netEmail us at. We will respond within 30 days.

9Minor Protection

Hibazzi strictly does not collect information from or provide services to anyone under the age of 18. Age verification is mandatory at the time of registration.

Should we ever inadvertently receive data belonging to a minor, it will be deleted immediately upon discovery and the associated account will be closed.

Notice to Parents: If your child has accidentally registered on hibazzi, please Help Center Contact Us.

10Policy Updates

This Privacy Policy may be updated from time to time — due to legal changes, new features, or service improvements. For any significant changes:

A notification will be sent to your registered email or mobile number.
A banner notice will be displayed on the platform before any changes take effect.
The date of the most recent update will be shown on this page.

Continued use of hibazzi after any changes take effect will be considered acceptance of the updated policy.

11Contact

For any privacy-related questions, requests, or complaints, please reach out to us:

Email: privacy@hibazzi.net
Support Email: support@hibazzi.net
Live Chat: Log in to hibazzi.net and tap the chat button at the bottom right.
Response Time: Initial response within 24 hours; complex matters within 7 business days.

Data Protection Officer: dpo@hibazzi.net — For GDPR-related matters, contact us directly at this address.

Your Data With Us Fully Secure

Our 6 Commitments to Protecting Your Privacy

Secure Data Storage

Never Sold

Your Choices, Your Control